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Bug Report Thread

Discussion in 'Support Hub' started by Ryan, Feb 4, 2014.

  1. Anubis the Lucario

    Robert
    (Nidorino)
    Level 18
    Joined:
    Aug 8, 2017
    Posts:
    942
    PokéPoints:
    ₽44.7
    Crown of Valor
    Forum Theme: Lake Valor
    Web Browser: Google Chrome
    OS: Android 6.0.1
    Issue: I'm not sure if it's a serious bug or not, but yesterday in the Intro Lobby I found an Eevee that said it wasn't in my collection. Since I already had all three Eeveelutions, I was curious as to what this meant. I just evolved it a few minutes ago, and it turned out to be just another Flareon.
     
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  2. Morgaine

    Morgaine Goddess of Shinies

    Bolero
    (Litleo ♀)
    Level 3
    Joined:
    May 1, 2016
    Posts:
    4,339
    PokéPoints:
    ₽5.7
    Crown of ValorSoothe Bell ★Heart Scale ★★Ice Stone ★★★★
    This is not a bug of any kind. When you evolve the Pokémon in question you no longer have it. So the pop-up will say it is not in your collection because it is true.
     
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  3. Anubis the Lucario

    Robert
    (Nidorino)
    Level 18
    Joined:
    Aug 8, 2017
    Posts:
    942
    PokéPoints:
    ₽44.7
    Crown of Valor
    Oh, okay. My bad.
     
  4. Owly

    Owly Friend of the Eco, Foe of the System

    Torako
    (Eevee (J))
    Level 9
    Joined:
    Feb 3, 2017
    Posts:
    1,220
    PokéPoints:
    ₽2,981.7
    Forum Theme: Palette Town (normal)
    Web Browser: Mozilla Firefox
    Operating System: MacOS 10.12
    Issue: I haven't been getting Pokepoints every time I post. Is this intentional?
    [​IMG]
    That was right before I posted this:
    [​IMG]
    And I still have four Pokepoints.
     
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  5. Achromatic

    Achromatic #TeamMagikarp

    Eevee (KS)
    (Eevee (KS))
    Level 17
    Joined:
    Nov 21, 2012
    Posts:
    12,736
    PokéPoints:
    ₽700.5
    Deep Sea Scale ★★★Deep Sea Tooth ★★★Star Piece ★★★★Rage Candy Bar ★★★Dragon Fang ★★★★
    It says you have 5 to me? However, let me investigate further.
     
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  6. Achromatic

    Achromatic #TeamMagikarp

    Eevee (KS)
    (Eevee (KS))
    Level 17
    Joined:
    Nov 21, 2012
    Posts:
    12,736
    PokéPoints:
    ₽700.5
    Deep Sea Scale ★★★Deep Sea Tooth ★★★Star Piece ★★★★Rage Candy Bar ★★★Dragon Fang ★★★★
    Okay, thank you for bringing this to my attention. I've discovered that no users earned points for posting in the Safari Zone which was a big oversight and has now been fixed!
     
    Vigilance likes this.
  7. Owly

    Owly Friend of the Eco, Foe of the System

    Torako
    (Eevee (J))
    Level 9
    Joined:
    Feb 3, 2017
    Posts:
    1,220
    PokéPoints:
    ₽2,981.7
    Wonderful, thank you!
     
  8. Owly

    Owly Friend of the Eco, Foe of the System

    Torako
    (Eevee (J))
    Level 9
    Joined:
    Feb 3, 2017
    Posts:
    1,220
    PokéPoints:
    ₽2,981.7
    Forum Theme: Palette Town (normal)
    Web Browser: Mozilla Firefox
    Operating System: MacOS 10.12
    Issue: As a follow-up to the "insufficient funds" issue - I got six Pokepoints and was unable to buy a Great Ball. However, I posted once more, and I was able to buy a Great Ball: but I still had six Pokepoints. (I feel like I'm spamming this thread with Pokepoints issues and I dearly hope this is not the case.)
    Didn't screenshot before I posted, because I've already posted a screenshot like that, but here's one from after I posted:
    [​IMG]
    (If it's notable at all, I posted in the Safari Zone again.)
     
  9. Achromatic

    Achromatic #TeamMagikarp

    Eevee (KS)
    (Eevee (KS))
    Level 17
    Joined:
    Nov 21, 2012
    Posts:
    12,736
    PokéPoints:
    ₽700.5
    Deep Sea Scale ★★★Deep Sea Tooth ★★★Star Piece ★★★★Rage Candy Bar ★★★Dragon Fang ★★★★
    I think I know *why* it's doing this. You see, for regular users you don't get a full PokéPoint for posting. You get about... 0.7 or something close to that (it's probably more). Therefore it's showing you with 6 PokéPoints but in reality you have a fraction below the actual amount. I'm not sure how or if I can fix this because this is more to a fault of the actual add-on, not us. I'm sorry about it though and all I can is posting one extra time will help. Perhaps we can adjust the PokéPoint values to make them a bit more consistent too.
     
  10. Owly

    Owly Friend of the Eco, Foe of the System

    Torako
    (Eevee (J))
    Level 9
    Joined:
    Feb 3, 2017
    Posts:
    1,220
    PokéPoints:
    ₽2,981.7
    Aha, that makes a lot of sense. Thanks for explaining it.
     
  11. Shadria

    Shadria Impish Illusionary Kitsune

    Lucan
    (Ralts ♂)
    Level 6
    Joined:
    Dec 21, 2016
    Posts:
    3,865
    PokéPoints:
    ₽501.7
    Black Glasses ★★★★Friend Ball ★★★★Park Ball ★★★Helix Fossil ★★★Sun Stone ★★★
    Forum Theme: Pallet Town (Classic)
    Web Browser: Goggle Chrome
    Operating System: HP Pavilion (Not sure what I'm supposed to put here, sorry)
    Issue: All my Pokémon require 5 posts per level up instead of 3, I may have done the level-up bug on accident.
    [​IMG]
    (I had already done a post so it was 4 instead of 5)
    Edit: It went back to 3 posts after hitting level 2?
     
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    #611 Aug 23, 2017
    Last edited: Aug 23, 2017
  12. Eclipse

    SkittleBox
    (Staryu)
    Level 82
    Joined:
    Apr 3, 2015
    Posts:
    6,121
    PokéPoints:
    ₽7.0
    Marshadium Z ★★★★★Dragon Fang ★★★★Luxury Ball ★★★Comet Shard ★★★★Mewnium Z  ★★★★★
    Forum Theme: Lake Valor (The Original)
    Web Browser: Mozilla Firefox 54
    Operating System: Windows 7 Professional
    Issue: When viewing the Forum Index, Valor Battle's shaded 'box' is exactly 7 pixels too long, when compared to the height of the Safari Zone's box.
    I've attached a screenshot to this post so you can see what I mean.

    vb7.png
     
  13. Achromatic

    Achromatic #TeamMagikarp

    Eevee (KS)
    (Eevee (KS))
    Level 17
    Joined:
    Nov 21, 2012
    Posts:
    12,736
    PokéPoints:
    ₽700.5
    Deep Sea Scale ★★★Deep Sea Tooth ★★★Star Piece ★★★★Rage Candy Bar ★★★Dragon Fang ★★★★
    We're looking into this but we believe this happens when you create a thread just before you're about to level up a Pokémon, so create your thread on the first or second post! Levelling up will set it back to normal.

    Consider this fixed.
     
    Vigilance likes this.
  14. Shadria

    Shadria Impish Illusionary Kitsune

    Lucan
    (Ralts ♂)
    Level 6
    Joined:
    Dec 21, 2016
    Posts:
    3,865
    PokéPoints:
    ₽501.7
    Black Glasses ★★★★Friend Ball ★★★★Park Ball ★★★Helix Fossil ★★★Sun Stone ★★★
    Forum Theme: Pallet Town Classic
    Web Browser: Google Chrome
    Operating System: Windows 8.1
    Issue: I bought 7 Pokeballs through the battle shop, they're in my inventory, but when I use the Catcher it shows only the Ultra Balls I caught in the points shop.
     
    #614 Aug 26, 2017
    Last edited: Aug 29, 2017
  15. Wolf Expert

    Wolf Expert Canine Scholar

    Wolf
    (Riolu)
    Level 24
    Joined:
    Jun 27, 2017
    Posts:
    2,314
    PokéPoints:
    ₽761.2
    Moon Ball ★★★★Love Ball ★★★★★Premier Ball ★Friend Ball ★★★★Luxury Ball ★★★
    Forum Theme: Lake Valor
    Web Browser: Mozilla
    Operating System: Windows 7
    Issue: Three times in a row while trying to catch Pokémon, I had a message pop up saying there was a Pokémon in another tab. The first time it happened, there was another LV tab opened, so I closed it. (I actually completely closed the browser, reconnected, and went back to LV). It happened two more times, the second time with no other tabs open and the third time with the only other tab open being Youtube.

    I took screenshots on the second and third time.
    [​IMG]

    The third time I included the toolbar since I was told it could happen if there was another window/browser open and I wanted to show that I didn't have another one open. I didn't have another one open at any other point either.
    [​IMG]
     
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  16. Tepig

    Tepig The Talking Tepig

    Fire Nation
    (Groudon Egg)
    Level 29
    Joined:
    Feb 9, 2017
    Posts:
    1,269
    PokéPoints:
    ₽595.9
    Assault Vest ★★★★Flame Orb ★★★★★Black Glasses ★★★★Red Orb ★★★★★
    Forum Theme: Palette Town (Default)
    Web Browser: Mozilla Firefox
    Operating System: Windows 10

    I went to go buy 4 Pokeballs from the store (since I had 8PP) but when I went to the checkout, it would let me purchase 3 Pokeballs but not 4. This has been happening to me for a day or two now, I can only purchase Pokeballs if I have one more PP than the required amount (which i got from this post).
     
    #616 Aug 28, 2017
    Last edited: Aug 28, 2017
  17. Morgaine

    Morgaine Goddess of Shinies

    Bolero
    (Litleo ♀)
    Level 3
    Joined:
    May 1, 2016
    Posts:
    4,339
    PokéPoints:
    ₽5.7
    Crown of ValorSoothe Bell ★Heart Scale ★★Ice Stone ★★★★
    We have had this 'question' a few times and aside from what Achromatic says here, there is not much to be done about it atm.
     
  18. Achromatic

    Achromatic #TeamMagikarp

    Eevee (KS)
    (Eevee (KS))
    Level 17
    Joined:
    Nov 21, 2012
    Posts:
    12,736
    PokéPoints:
    ₽700.5
    Deep Sea Scale ★★★Deep Sea Tooth ★★★Star Piece ★★★★Rage Candy Bar ★★★Dragon Fang ★★★★
    I've pretty much fixed this.
     
    Owly likes this.
  19. Hraesvelgr

    Hraesvelgr Snek in Your Boot

    Zapdos Egg
    (Zapdos Egg)
    Level 21
    Joined:
    Aug 2, 2014
    Posts:
    8,214
    PokéPoints:
    ₽12,046.5
    Trainer Card - Cave ThemeDragon Fang ★★★★Philosopher's CowlWater Stone ★★★Great Ball ★★
    If you encounter any bugs related to the catcher app please post them here. You are required to fill out the form so that we may be able to assist you. :]​

    Bug Report Form
    Forum Theme:
    Web Browser:
    Operating System:
    Issue:

    If this form is not filled out, your post will be removed.

    List of known Catcher bugs
    - Tab Glitch: Catcher claims you have an extra tab open but you don't.
     
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    #619 Aug 29, 2017
    Last edited by a moderator: Mar 26, 2018
    Lexatom and Apawn like this.
  20. Hraesvelgr

    Hraesvelgr Snek in Your Boot

    Zapdos Egg
    (Zapdos Egg)
    Level 21
    Joined:
    Aug 2, 2014
    Posts:
    8,214
    PokéPoints:
    ₽12,046.5
    Trainer Card - Cave ThemeDragon Fang ★★★★Philosopher's CowlWater Stone ★★★Great Ball ★★
    Reserved​
     
    #620 Aug 29, 2017
    Last edited by a moderator: Mar 26, 2018

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