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Do any of you think you could help me out here?

Discussion in 'The Lounge' started by Shadow Blaze, Sep 23, 2013.

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  1. Shadow Blaze

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    I've tried using Google to find an answer, and the closest things I've been able to find were forum sites where one person went around asking everyone a ton of information about it, and was able to give them an answer that way. Needless to say, it wasn't that helpful to me personally.

    So, what's happening here is that when I plug in my earphones the speakers continue to play alongside the earphones. I don't know for sure how long it's been like that since I usually put my earphones in, and don't even listen to anything through the speakers at all, but I noticed it about a week ago. I've tried going into the control panel and making the default "speakers and earphones", but the option for it wasn't even there. I even tried plugging in the earphones and reloading the page to see if it would work after that, but nope.

    I have Windows 8.
    This happens on every program I use.
    The earphones I currently have are Altec. [might be meant to be typed as ALTEC... I don't know. I just looked on the earphones for it]

    I don't know if this effects anything, but every once in a while I do accidentally plug my earphones in the microphone jack. That seemed like something worth adding.

    So... I'd appreciate any help any of you can give me on this, and if there are any questions you have that might help you to solve the problem then don't hesitate to ask at all... I just want this one fixed. It's pretty annoying...
     
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  2. Oim

    Oim Banned

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    That's odd. All I could suggest would be that, since you don't use your speakers anyway, unplug your speakers from your computer completely and just plug your headphones into the audio output jack on your PC where the speakers normally would be connected. It doesn't fix the problem from a technical side, since I don't even know what that problem is, but if you aren't even using your speakers anyway, only headphones, this is a solution. Only thing that would be a problem is if the headphone cord is too short to have plugged in and also comfortably on your head.
     
  3. Shadow Blaze

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    Oh... I forgot to mention one thing... It's a laptop so the speakers are built in. If I had detached speakers that probably would have been an automatic solution for me.

    I've also tried plugging in another set of earphones by a completely different brand, and those didn't seem to work either.
     
  4. Oim

    Oim Banned

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    That's really odd then, because whatever is plugged into the audio output is supposed to override the built in speakers. Do you by any chance have a set of external speakers lying around? I'm on a laptop right now too and have by old PC speakers plugged into the audio output, and all the sound comes from it. Most speakers also have a headphone jack built into the front too, so you could try to plug in the other speakers into the audio output, and then headphones into those speakers. Perhaps that will override the built in ones like it's supposed to. Just something to try anyway. Any old PC speakers with a normal audio input will do.
     
  5. Sachi-Shimazu

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    I think it might just be that the audio jack is busted. The same thing happened to my laptop, and mine doesn't even have sound through the headphones.
     
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  6. Shadow Blaze

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    It seems weird that it would be the jack since the earphones do work the speakers just insist on playing anyway.
     
  7. BenitoTijerinaArt

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    How old is it? Did you just get it? You could've gotten a lemon. I should hope not but idk just something to keep in mind
     
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  8. Reckless

    Reckless Won't take the easy road

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    Guys has anyone stopped and thought that the thread poster's problem is a software hiccup, and not a hardware one? Now, I can only but assume what exactly is going on, but I would like to point out that this happens to me sometimes.

    First off, do you have software that falls under the name of Realtek on your laptop? Now, Realtek encompases both hardware and software but for the moment we're gonna look at the software.

    I'm always messing around in Task Manager, switching off processes and stuff. Sometimes, I switch off a process called RtkNGUI64.exe -- Realtek's software, which in my case is called Realtek HD Audio Manager. After I terminate it, when I go to plug in a pair of headphones in the jack my laptop would no longer switch over to the new peripherials, until I relaunch the RtkNGUI64 executable.

    In your case, I woould first reccomend that you search for a thing called Device Manager and under "Sound, Video & Game Controllers" you should be able to see what kind of Audio device is on your system. If it turns out to be Realtek, then perhaps an software update mind mend your problem. If the Audio device turns out to be something else, then try looking for an update of whatever the manufacturer's software is.

    And, if that doesn't work, your next port of call would of course be the hardware side. But let's hope it doesn't come to that.

    Also, a question for you. Did the laptop you use come with Windows 8 preinstalled? Or was it upgraded? The audio Drivers could be messed up, and you may have to update them to be fully sure that they're compatable with the OS.

    Ultimately, if you really cannot find a solution then a factory reset should fix your problems. But, that should only be for the end of the road, you know?
     
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  9. Shadow Blaze

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    Windows 8 was pre-installed on this computer. I did find Realtek files, and had my computer look for updates, but none were available. I'd rather not set my system back to factory mode and have to re-install everything, so I would agree that's kind of a last resort. If it comes to it though, I'll do it.

    I got the computer at the beginning of summer this year, so it's fairly new.
     
  10. Reckless

    Reckless Won't take the easy road

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    I don't usually trust Windows updates. At least with Windows 7, what happens with me is that I'd eventually get notified of updates -- but the updates would've been released for ages.

    Anyway, right then, next port of call is to try updating the drivers.

    Try searching for 'audio manager' in Windows search, click on it and after it launches you /should/ get something like this;
    [​IMG]

    If you do get something like this then try searching for an 'i' icon. In my case it's on the left-hand side. After I click it, I get something like this;
    [​IMG]

    Why are we doing this? Well, do you see the number accompanying "Audio Driver Version"? Well, look carefully at that number and then go to the following; http://support.lenov...?DocID=DS029024

    If your number doesn't match with the version numbers on the above page (the part starting with 6.x.x.x.x seems to be for me, and I'm running Windows 7, so I'm gonna guess that you'll have a number starting with 5.x.x.x.x, sincr you have Windows 8 and so the corresponding number on the mentioned page would be the one you're looking it. I think. Haha)

    Anyway, grab the installer, run it, restart the laptop, and then see if that works. Alright? :)

    By the way, if I'm not making much sense, please stop me and ask me to explain anything again yeah?

    Edit; Actually, a much simplier way to check the version of your Audio Driver is to go to Device Manager>>Sound, Video & Game Controllers>>Realk (whatever it says here).
    Right-click on the Realtek and select Properties.
    From the properties Window, select the Driver tab and you should see the version of the driver, along with a few other helpful options.

    So if the first way works, try the second way!
     
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